ista North America, Alpharetta, Georgia
Account Manager and Operations Analyst
February 2011 - September 2012
- Focused on the long term client needs as well as day-to-day issues, including visiting clients onsite
- Long term client needs included strategies for customer base expansion and projects to automate manual processes, which would save time and money for application users
- Directed implementations into new markets for clients to expand their customer base
- Managed product releases, including user acceptance testing and production verifications
- Developed SQL with Microsoft SQL Server 2008 to read, write, update and execute scripts in the database
- Traveled to Frankfurt, Germany as member of the North America team in the company bowling tournament
Bowling in Frankfurt
